Refund and Return Policy
Explore our comprehensive refund and return policy designed to ensure your satisfaction with every purchase.
Easy Returns
Our hassle-free return process ensures peace of mind with every order.
Quick Refunds
Receive your refund promptly once your return is processed.
Our Commitment to You
At Pehnawa Ethnics, we prioritize your satisfaction with our exquisite collection of ethnic wear. Founded by Saima Kalsoom, our boutique in Ireland is dedicated to providing premium apparel for the modern South Asian woman across Europe and the UK. Our refund and return policy reflects our commitment to ensuring a seamless shopping experience, allowing you to shop with confidence.
Policy Highlights
7-Day Return Window
Enjoy a generous 14-day period to return items that do not meet your expectations.
Condition Requirements
Items must be unworn, unwashed, and in their original condition with tags attached.
Refund Process
Refunds are processed within 7 business days after receiving your return.
Exchange Options
Opt for an exchange if you prefer a different size or style.
Customer Support
Our dedicated support team is available to assist you with any queries regarding returns.
International Returns
We accommodate returns from all over Europe and the UK, ensuring a smooth process.
Refund and Return Policy FAQ
Our refund and return policy is designed to ensure customer satisfaction and provide a seamless shopping experience. Below are some common questions and answers to help you understand our process better.
What is the time frame to return an item?
You can return an item within 14 days of receiving your order. Please ensure the item is in its original condition with all tags attached.
How do I initiate a return?
Will I get a full refund?
Are there any items that cannot be returned?
How long does it take to process a refund?
Can I exchange an item instead of returning it?
How to Return or Refund
Step 1: Contact Customer Service
Reach out to our customer service team via email or phone with your order number and reason for return.
Step 2: Prepare Your Package
Ensure the item is in its original packaging with all tags intact. Include the return form provided by our team.
Step 3: Ship the Package
Send the package to the address provided by our customer service. Use a trackable shipping method for your peace of mind.
What Our Customers Say
“I was impressed with how easy it was to return my dress. The customer service was excellent, and I received my refund promptly.”
Aisha Khan
Fashion Enthusiast
“Pehnawa Ethnics made the return process hassle-free. I exchanged my suit for a different size, and it was handled swiftly.”
Nina Patel
Style Blogger
Need Assistance or Ready to Return?
If you have questions about our products or need to initiate a return, we’re here to help. Reach out to our dedicated support team for personalized assistance and ensure your shopping experience with Pehnawa Ethnics Ireland is seamless and satisfying.