Terms of Service

1. Business Information

Trading Name: Pehnawa Ethnics

Registered Business Name: PEHNAWA ETHICS

CRO Registration No.: 671754

Website: pehnawaethnics.ie

Email: info@pehnawaethnics.ie

Phone / WhatsApp: +353 89 258 2973

Registered Business Address: 3 Oldbridge Court, Lucan, Co. Dublin, Ireland, K78 NT25

Outlet Address: Unit 3, Clondalkin Industrial Estate, Dublin 22, D22 Y224, Ireland

2. Definitions

In these Terms:

• “We”, “us”, “our” means PEHNAWA ETHICS, trading as Pehnawa Ethnics.
• “You”, “customer”, “user” means any person using our website or buying from us.
• “Website” means pehnawaethnics.ie.
• “Product” means any clothing, accessory, outfit, or item listed for sale.
• “Order” means a purchase request submitted through our website or approved customer service channel.

3. Use of Website

You agree to use this website only for lawful purposes. You must not misuse the website, attempt to damage it, interfere with its security, copy content without permission, or use it for fraudulent or harmful activity.

We may restrict access, cancel orders, or refuse service if we believe the website is being misused or an order is suspicious, fraudulent, or abusive.

4. Customer Accounts

You may be able to create an account on our website. You are responsible for keeping your account details, password, email address, and login information secure.

You must provide accurate information when creating an account or placing an order. We are not responsible for delays caused by incorrect customer information.

5. Product Information

We try to ensure that product descriptions, prices, images, sizes, colours, and availability are accurate. However, small differences may occur due to lighting, photography, screen settings, fabric texture, embroidery, handwork, or supplier information.

Product images are for guidance. Colours may appear slightly different in real life. Please check the product description carefully before ordering.

6. Size, Fit & Measurements

Sizing may vary between brands, designers, and collections. Customers are responsible for checking size details before placing an order.

If you are unsure about size or fit, contact us before ordering. Our guidance is based on available product information and does not guarantee a perfect fit.

7. Prices, Taxes & Currency

Product prices are shown on the website and may change without notice. The price charged will normally be the price displayed at checkout when your order is placed.

For UK and international customers, customs duties, import VAT, courier handling charges, or local taxes may apply. These charges are usually the customer’s responsibility unless clearly stated otherwise.

8. Orders & Order Acceptance

Placing an order does not automatically mean the order has been accepted. We may need to verify payment, stock availability, delivery address, product availability, or order details.

We reserve the right to cancel or refuse an order if:

• The product is unavailable or out of stock.
• There is a pricing or product information error.
• Payment fails or appears suspicious.
• The delivery address is incomplete or incorrect.
• The order appears fraudulent, abusive, or high risk.

9. Payments

Payment methods available at checkout may include card payments, PayPal, Stripe, or other supported payment options. Available payment options may change from time to time.

You must not share full card details by WhatsApp, email, or social media. Payments should only be made through approved and secure payment channels.

10. Shipping & Delivery

We deliver to Ireland, the UK, and selected international destinations where available. Delivery times are estimates only and may vary due to stock availability, dispatch time, courier delays, customs processing, weather, peak seasons, or incorrect customer details.

For urgent orders, weddings, Eid, nikkah, mehndi, walima, or event-based purchases, please contact us before ordering to confirm availability and timing.

11. UK Orders & Customs

UK orders may be subject to customs duties, import VAT, courier handling fees, or other charges after shipment. These charges are normally payable by the customer and are not controlled by Pehnawa Ethnics.

Refusal to pay customs or import charges may cause delay, return, or additional courier fees. Any costs caused by refusal, incorrect address, or non-collection may be deducted from any eligible refund.

12. Click & Collect / Local Store Visits

Local collection or boutique visit arrangements may be available by prior confirmation. Please contact us before visiting to confirm timing, product availability, and collection status.

Stock shown online may not always be available for immediate in-store viewing.

13. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are handled according to our Return, Refund & Exchange Policy. Customers should read that policy before placing an order.

Items must usually be unused, unworn, unwashed, undamaged, unaltered, and returned in original condition with tags, labels, packaging, and accessories where applicable.

Do not send any item back without contacting us first. Returns sent without approval may be delayed or refused.

14. Faulty, Damaged, or Incorrect Items

If you receive a faulty, damaged, or incorrect item, contact us as soon as possible with your order number, clear photos or video, and a short explanation of the issue.

If the issue is confirmed, we may offer a repair, replacement, exchange, refund, or other suitable solution depending on the circumstances.

15. Cancellations

If you want to cancel an order, contact us as soon as possible. Cancellation may be possible if the order has not yet been processed, dispatched, sourced, customised, or prepared.

Once an order has been dispatched, you may need to follow the return process after receiving the item.

16. Pre-Orders, Custom Orders & Special Requests

Pre-orders, custom orders, made-to-measure items, altered items, stitched-to-request items, or specially sourced products may have different cancellation, return, and refund rules.

Once processing, sourcing, stitching, or alteration has started, cancellation or return may not be possible unless the item is faulty or not as described.

17. Promotions, Discounts & Sale Items

Promotions, discount codes, sale prices, and offers may be changed, withdrawn, or limited at any time. Discount codes must be used according to the terms shown with the promotion.

Sale, clearance, final sale, or promotional items may have limited return or exchange eligibility, unless the item is faulty, damaged, or incorrectly supplied.

18. Gift Cards & Store Credit

If gift cards or store credit are offered, they may be subject to separate conditions, including expiry dates, non-cash redemption, and usage limits.

Store credit cannot normally be exchanged for cash unless required by applicable law.

19. Intellectual Property

All website content, including text, layout, design, logos, branding, product presentation, graphics, and images owned or licensed by Pehnawa Ethnics, is protected by intellectual property rights.

You must not copy, reproduce, scrape, modify, distribute, or commercially use our website content without written permission.

20. Customer Reviews & User Content

If you submit reviews, photos, comments, or other content, you confirm that the content is honest, lawful, and does not infringe another person’s rights.

We may remove content that is abusive, false, offensive, spam, misleading, or inappropriate.

21. Privacy & Personal Data

We collect and use personal information to process orders, provide customer support, deliver products, improve our services, and comply with legal obligations.

For more details, please read our Privacy Policy.

22. Website Availability

We aim to keep the website available and working correctly, but we do not guarantee that it will always be uninterrupted, error-free, secure, or compatible with every device or browser.

We may update, suspend, or remove parts of the website at any time.

23. Limitation of Liability

Nothing in these Terms excludes liability where it cannot legally be excluded. However, to the fullest extent permitted by law, Pehnawa Ethnics will not be responsible for indirect, incidental, special, or consequential losses.

We are not responsible for delays or failures caused by events outside our reasonable control, including courier delays, customs delays, strikes, severe weather, supplier delays, technical failures, or incorrect customer information.

24. Customer Responsibilities

You are responsible for:

• Providing accurate billing, shipping, email, and phone details.
• Checking product details, size, colour, fabric, and delivery information before ordering.
• Responding to delivery or customs requests where required.
• Inspecting items after delivery and contacting us quickly if there is an issue.
• Following the return process before sending any item back.

25. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page. Continued use of the website after changes are published means you accept the updated Terms.

26. Governing Law

These Terms are governed by the laws applicable in Ireland, unless mandatory consumer protection laws in your country give you additional rights that cannot be excluded.

If you are a UK customer, you may also have rights under applicable UK consumer protection rules.

27. Contact Us

If you have any questions about these Terms, your order, delivery, return, refund, or exchange, please contact us:

Trading Name: Pehnawa Ethnics
Registered Business Name: PEHNAWA ETHICS
CRO Registration No.: 671754
Email: info@pehnawaethnics.ie
WhatsApp / Phone: +353 89 258 2973
Registered Business Address: 3 Oldbridge Court, Lucan, Co. Dublin, Ireland, K78 NT25
Outlet Address: Unit 3, Clondalkin Industrial Estate, Dublin 22, D22 Y224, Ireland