Customer Service
Here to Help Before and After You Order
Whether you are shopping online from Ireland or the UK, visiting our Dublin boutique, checking sizing, tracking an order, or asking about returns, Pehnawa Ethnics is here to guide you clearly.
WhatsApp Support
For quick help with sizing, availability, boutique visits, delivery questions, and urgent order queries.
Order Assistance
Get help with order confirmation, dispatch updates, delivery timelines, product details, and collection options.
Style Guidance
Need an outfit for Eid, a wedding, mehndi, nikkah, walima, or party? Send us your preference and we will guide you.
How We Can Help
Customer support for both online shoppers and offline boutique visitors.
For Online Customers
If you are shopping through our website, our team can help you before and after checkout.
- Product availability confirmation
- Size and fit guidance
- Order confirmation support
- Delivery and dispatch queries
- Returns and exchange guidance
- UK and Ireland delivery questions
For Boutique Visitors
If you want to visit our Dublin location, contact us first so we can guide you properly.
- Visit timing confirmation
- Outfit availability before visit
- Collection arrangement
- Occasion-based outfit guidance
- Size checking support
- Directions to our location
Contact Customer Service
Use the best contact method for your query.
WhatsApp
+353 89 258 2973
Email
info@pehnawaethnics.ie
Location
Clondalkin Industrial Estate, Dublin 22, D22 Y224, Ireland
Order Support Process
How to get faster help with your order.
1
Share Details
Send your order number, name, email, and product details when contacting us.
2
Explain Query
Tell us if your query is about sizing, delivery, payment, exchange, return, or collection.
3
We Review
Our team checks your order, product availability, or delivery status and responds with guidance.
4
Next Step
We guide you on the next step, whether it is dispatch, collection, exchange, or further support.
Important Customer Service Notes
Please read these before placing an urgent or event-based order.
For Ireland Customers
Ireland orders are generally faster than international deliveries. If you need an outfit for a specific date, please contact us before ordering so we can confirm availability and dispatch options.
For UK Customers
UK orders may take longer due to courier handling and customs processing. Customs duties, import VAT, or handling charges may apply depending on UK import rules and order value.
For Event Orders
For Eid, weddings, nikkah, mehndi, walima, parties, and formal events, order early. Last-minute orders should be confirmed with us before checkout.
For Returns & Exchanges
Do not send any item back without contacting us first. Return or exchange eligibility depends on item condition, product type, timing, and our policy.
Quick Customer Service FAQs
Short answers to common support questions.
What is the fastest way to contact Pehnawa Ethnics?
WhatsApp is usually the fastest option for product availability, sizing, urgent orders, and boutique visit queries.
Can I ask for size help before ordering?
Yes. Send us the product link or screenshot with your measurements and we will guide you where possible.
Can I check stock before visiting the boutique?
Yes. We recommend checking availability through WhatsApp before visiting.
Can I collect my order from Dublin?
Collection may be available by arrangement. Please contact us first to confirm order readiness and timing.
Can UK customers order from Pehnawa Ethnics?
Yes. We serve UK customers, but delivery may take longer than Ireland orders and customs charges may apply.
What details should I send for order support?
Please send your order number, name, email, product name, and a clear explanation of the issue.
Do you help with outfit suggestions for events?
Yes. Tell us your event type, size, preferred colours, and budget, and we will suggest suitable options where available.
Need Help With an Order or Outfit?
Contact Pehnawa Ethnics for sizing guidance, order support, delivery questions, boutique visit details, or outfit availability.
