Terms & Conditions

Welcome to Pehnawa Ethnics. By accessing our website, browsing our collections, placing an order, or using any of our services, you agree to comply with these Terms & Conditions.

1. Acceptance of Terms

By using this website, creating an account, making a purchase, or interacting with our services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

2. Products & Availability

We make every effort to ensure product descriptions, images, colours, sizing information, and pricing are accurate.

Due to screen settings, photography, lighting conditions, and manufacturing variations, actual colours and appearance may vary slightly from product images.

Product availability may change without notice.

3. Ready-to-Ship Products

Products marked as Ready-to-Ship are normally available for immediate dispatch.

• Ireland Delivery: Approximately 2 business days
• United Kingdom Delivery: Approximately 5 business days

Delivery estimates are not guaranteed and may vary due to circumstances beyond our control.

4. Pre-Orders, Pre-Bookings & Custom Orders

Certain products may be offered on a pre-order, pre-booking, made-to-order, or customised basis.

Such products may require additional sourcing, production, stitching, finishing, quality checks, or logistics arrangements.

Estimated completion and delivery times may be up to 4 weeks.

By placing a pre-order or customised order, you acknowledge and accept these extended timelines.

5. Pricing

All prices displayed on the website are subject to change without prior notice.

We reserve the right to correct pricing errors, typographical mistakes, product information inaccuracies, or technical issues at any time.

6. Payment Methods

We currently accept:

• Stripe
• PayPal
• WooPayments
• Klarna
• Credit Cards
• Debit Cards
• Bank Transfer

Cash on Delivery (COD) is not currently available.

7. Order Acceptance

Receipt of an order confirmation email does not guarantee acceptance of your order.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Fraud prevention checks
• Payment verification issues
• Incorrect customer information

8. Shipping & Delivery

Delivery times are estimates only.

We are not responsible for delays caused by:

• Courier companies
• Weather conditions
• Public holidays
• Customs inspections
• Government restrictions
• Events beyond our reasonable control

Customers are responsible for providing accurate shipping information.

9. Returns & Exchanges

Eligible products may be returned or exchanged within 14 days of delivery, subject to our Refund & Return Policy.

Returned products must be:

• Unworn
• Unused
• Unwashed
• In original condition
• With original tags attached

Customised, altered, personalised, pre-booking, or made-to-order items may not be eligible for return unless faulty.

10. Intellectual Property

All website content including logos, branding, product descriptions, images, graphics, videos, designs, text, and website elements are the property of Pehnawa Ethnics or its licensors.

No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

11. Customer Conduct

Customers agree not to misuse the website, attempt unauthorised access, interfere with website functionality, or engage in fraudulent activities.

12. Website Availability

We aim to keep our website available at all times but do not guarantee uninterrupted access.

Maintenance, upgrades, technical issues, or circumstances beyond our control may occasionally affect availability.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Pehnawa Ethnics shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

14. Privacy

Your use of this website is also governed by our Privacy Policy, Cookie Policy, Shipping Policy, and Refund & Return Policy.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page and become effective immediately upon publication.

16. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in Ireland.

Any disputes arising from these Terms shall be subject to the jurisdiction of the Irish courts unless otherwise required by applicable consumer protection laws.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.