Shipping & Delivery Policy

At Pehnawa Ethnics, we strive to deliver your orders quickly, securely, and efficiently throughout Ireland, the United Kingdom and all European Union member states.

1. Shipping Locations

We currently ship to:

• Republic of Ireland
• Northern Ireland
• England
• Scotland
• Wales

We also ship to all other European Union member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Delivery Charges

Ireland and UK: Standard delivery is €12.99. Free delivery applies when the qualifying merchandise total reaches €100 after discounts.

France, Germany, Belgium, Luxembourg and Netherlands: €27.99 per order, plus €4 for each additional physical item, plus 4% of the merchandise value.

All other EU countries: €36.99 per order, plus €15 for each additional physical item, plus 4% of the merchandise value.

The final delivery charge is shown in your cart and at checkout before payment. The EU delivery charge includes packing and delivery handling. Free delivery applies to Ireland, the UK and all EU countries when the merchandise total reaches €100 after discounts. The destination charges above apply below this threshold.

EU transit times vary by destination and the postal or courier service used. Pre-order and made-to-order processing times apply before dispatch. Tracking availability depends on the destination and service.

For destinations outside Ireland, the UK and the EU, please contact us before ordering.

2. Ready-to-Ship Orders

Products marked as Ready to Ship are available in stock and dispatched as quickly as possible.

• Ireland Delivery: Approximately 3–7 business days
• United Kingdom Delivery: Approximately 3–7 business days

For ready-to-ship orders, estimated transit within the European Union is 3–7 business days after dispatch. Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and seasonal demand.

3. Pre-Order & Pre-Booking Collections

Some products are available on a pre-order or pre-booking basis.

These items may require sourcing, production, stitching, finishing, quality checks, or international logistics before dispatch.

• Estimated delivery time: Follow the product-specific delivery estimate shown on each product page. Current designer pre-book estimates range from approximately 3 to 8 weeks, including sourcing and delivery; custom stitching starts after measurements are confirmed.

Pre-book items are sourced after order confirmation and are not Dublin ready-to-ship stock. Standard-size designer-stitched and unstitched items retain statutory cancellation rights. Bespoke measurements or personalised alterations may be exempt. Please confirm an event deadline before ordering; we will notify you of material delays and your cancellation options.

4. Customised & Altered Orders

Customised, made-to-order, or altered garments require additional processing time.

Delivery follows the estimate on the product page and depends on supplier availability and the complexity of the request. Custom stitching starts after measurements are confirmed; we will confirm any additional time before stitching.

Customers will be informed if additional time is required.

5. Order Processing

Orders are normally processed during business days.

Orders placed during weekends, public holidays, or peak periods may require additional processing time.

6. Tracking Information

Where tracking is available, customers will receive shipment tracking details after dispatch.

Customers may also track their orders through our Track Order page.

If you cannot locate your tracking details, please contact us via WhatsApp or email.

7. Delivery Delays

While we make every effort to ensure timely delivery, delays can occasionally occur due to:

• Courier delays
• Weather conditions
• Public holidays
• Customs procedures
• Peak shopping periods
• Events beyond our reasonable control

Delivery estimates are not guarantees. Unless a different delivery period is agreed, applicable statutory delivery deadlines and late-delivery remedies apply. We remain responsible for delivery until you or your nominated recipient receives the goods.

8. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

Pehnawa Ethnics cannot be responsible for delays, losses, or additional costs caused by incorrect delivery details supplied during checkout.

9. Failed Deliveries

If delivery cannot be completed due to an incorrect address, repeated failed delivery attempts, or customer unavailability, additional shipping charges may apply for re-delivery.

10. Customs & Import Charges

For shipments that may be subject to customs inspections or import procedures, customers are responsible for complying with local regulations.

Customs processing times are outside our direct control.

11. Damaged or Missing Deliveries

If your parcel arrives damaged, incomplete, or appears to have been tampered with, please contact us promptly, ideally within 48 hours of delivery. This request does not limit your statutory rights.

Please include:

• Order number
• Photographs of the package
• Photographs of the product
• Description of the issue

12. Need Help?

Our customer support team is available to assist with delivery questions, order updates, tracking issues, sizing concerns, and product availability.